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PCCI Group
PCCI Group is a multinational BPO company focus on customer experience and operations outsourcing and operating in Africa, Europe and the Middle East.
==History==
Created in 2001 in the United Kingdom and France, PCCI Group is strengthened by its parent company Teyliom Group,〔http://www.teyliom.com/wp-content/uploads/COUV-AMB003-ENTRETIEN-YERIM-SOW.pdf〕 a conglomerate that operates in properties, hospitality, finance, telecom, industry and energy. The group has developed its activities initially with telecommunications operators in France by offering services in the field of customer acquisition and commercial telemarketing and continued growing to offer inbound and multichannel services. PCCI Group has quickly emerged as a key player delivering consistent and branded customer experience.〔(【引用サイトリンク】url=http://yaleglobal.yale.edu/content/dont-tell-anybody-its-africa-calling )〕 In April 2002 PCCI opened its first contact center in Dakar, Senegal.〔(【引用サイトリンク】url=http://www.relationclientmag.fr/Relation-Client-Magazine/Article/-PCCI-un-pionnier-au-Senegal-11719-1.htm )〕 Since then, the group has continued to expand its activities, with the opening in 2009 of subsidiaries in Ivory Coast and Cameroon. In 2015 PCCI stretched its footprint to reach 10 countries and currently employs over than 2,500 employees.〔(【引用サイトリンク】url=http://ict4africa.net/2015/08/27/le-groupe-pcci-annonce-louverture-de-cinq-nouveaux-centres-de-contacts/ )〕
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